Shipping & Return Policy

All orders are typically processed within 1 to 2 days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

All orders ship via USPS.

For calculated shipping rates:  Shipping charges for your order will be calculated and displayed at checkout.

Free Shipping:  Orders $100 and above ship free. Make sure that you select the Free Shipping option during the checkout process when placing your order. Transit times are not guaranteed and will vary based on the shipping destination.

International Shipping

We do not currently offer international shipping.

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Tracking information is provided by a third party (the carrier).

If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at https://dermskincare.com/contact with your name and order number. Please report lost, stolen or damaged packages to our customer care team immediately so we can begin investigating the issue. 

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery. For returned items that are unused and in their original condition only, we will refund the full order amount minus any shipping costs for the return. Please allow for the credit process to your original utilized payment method. Opened products cannot be returned.

Exchanges are treated the same as a returned item/order. Only unused and unopened products in their original condition that can be resold may be returned. For any accepted exchange, a new order will be placed for the desired products. This will generate a new tracking number. All returns from you to us are shipped FOB destination and we assume no liability for returned items lost in transit to us.

Returns and exchanges for orders placed on Dermskincare.com must be initiated through Dermskincare.com. Brick and mortar locations cannot process refunds, returns, or exchanges for online orders.

Damaged & Defective Items

In the event that your order arrives damaged or defective in any way, please contact us as soon as possible during the 14-day return period at https://dermskincare.com/contact with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work toward a satisfactory solution. Damage reports submitted later than 14 days after delivery will not be processed. Please contact us before returning any product so that we can coordinate shipping tracking with you. If the goods are damaged upon arrival or you received the wrong product, we will email you a prepaid USPS shipping label. If the goods are not wanted, and in resalable condition, you will need to pay the shipping cost back to us.

When reporting damaged or defective shipments, we may ask for pictures showing the damage to the shipping container and/or product.

Auto-Replenishment

We are happy to offer our customers the opportunity to enroll in our auto-replenishment program. You can make changes to your subscription at any time by visiting: https://dermskincare.com/customer/subscriptions/

Due to our processing timelines, we require at least 72 hours’ notice prior to shipping to make any changes to auto-replenishment orders (including pause, change of address or cancelation) if you require customer support assistance.

Spend points are not eligible for use on auto-replenishment orders.

Exceptions

“Bank Your Bucks” and any pre-payments made for cosmetic treatments may only be redeemed in office for full priced cosmetic services only and is not eligible for refunds.

Allergies

We understand that some products may not agree with everyone’s unique skin composition. If you experience a reaction to one of our products, please contact us at https://dermskincare.com/contact so our team can evaluate whether a refund, credit, or replacement is appropriate. To ensure we are able to continue offering this option to customers, we may ask for various verifying information depending on your situation (such as photos, doctor’s notes, returned product, etc.). 

Contact

If you have any further questions, please don't hesitate to contact us at https://dermskincare.com/contact.

Last revised on 07-24-2024