How does Auto Replenishment work?

To utilize auto-replenishment, follow these steps:

• Start by selecting the product you desire.
• Adjust the auto-replenishment frequency on the product page according to your preference.
• Add the chosen product to your shopping cart.
• Continue with the checkout process to confirm your auto-replenishment order.

How do I sign up for Auto Replenishment?

To get started, you'll need to create a DermSkinCare account. After successfully creating your account, you can shop as you normally would. When you've found the product you'd like to set up for auto-replenishment, specify the desired frequency. Then, simply add the product to your cart and complete the checkout process.

Can I customize the frequency of my Auto Replenishment orders?

Indeed, you have the option to customize the auto-replenishment frequency right on the product page before adding it to your shopping cart. You can use the drop-down menu to choose between 1, 2, or 3-month replenishment intervals.

Is there a minimum order requirement for Auto Replenishment?

No, there is no minimum order requirement for auto-replenishment. However, please note that not all products offer the option for auto-replenishment.

How do I manage or update my Auto Replenishment settings?

You have the flexibility to personalize the frequency of your auto-replenishments. To do so, log in to your DermSkinCare account and navigate to the "My Subscriptions" section within your account page. Here, you can easily manage your subscription settings.

Can I pause, skip, or cancel my Auto Replenishment orders at any time?

Absolutely, you have the flexibility to pause, skip, or cancel your auto-replenishment at any time. Simply log in to your DermSkinCare account and access the "My Subscriptions" section on your account page. This is where you can conveniently adjust your subscription settings.

Is there a discount or special pricing for Auto Replenishment orders?

Certainly, products enrolled in the auto-replenishment program are eligible for a 10% discount on each order.

How will I be notified before my Auto-Replenishment order is processed?

You will receive an email notification regarding your upcoming fulfillment date.

What happens if my payment method fails for an auto-replenishment order?

If your payment fails, our system will make an additional attempt to process the payment. However, if we do not receive your payment for your auto-replenishment order, the order will not be processed.

Can I return or exchange items from my Auto Replenishment orders?

Certainly, We accept returns up to 14 days after delivery. For returned items that are unused and in their original condition only, we will refund the full order amount minus any shipping costs for the return.

Here’s where products can be returned:

Is there a commitment or contract for using Auto Replenishment?

No, there is no commitment or contract associated with using auto-replenishment. You have the flexibility to cancel it at any time without any obligations.

Can I change the products included in my Auto Replenishment orders?

Indeed, you have the option to change the product in your auto-replenishment. Feel free to request this change through our customer inquiry form at https://dermskincare.com/contact.

How do I update my shipping address or delivery instructions for Auto Replenishment?

You can easily update your shipping or delivery address through your DermSkinCare account. Simply navigate to the "Address Book" section within your account, where you can edit your address information.

What happens if a product is out of stock when my Auto-Replenishment order is due?

In the event that a product is out of stock when your auto-replenishment order is due, our team will contact you to discuss alternative options to fulfill your order.

How do I contact customer support for Auto Replenishment-related inquiries?

You can easily reach our customer service team by completing our customer contact form at https://dermskincare.com/contact.